Workflow management system software

OVERVIEW OF WORKFLOW DIAGRAM

A Workflow Diagram visually displays the movement and transfer of resources, documents, data and tasks through the entire work process for a certain product or service. A successfully created flowchart will represent the correct workflow in an organized and clear way.

A WORKFLOW MANAGEMENT SYSTEM (WFMS)

provides an infrastructure for the set-up, performance and monitoring of a defined sequence of tasks, arranged as a workflow application.

Workflow Management system allow the user to define different workflows for different types of jobs or processes. For example, in a manufacturing setting, a design document might be automatically routed from designer to a technical director to the production engineer. At each stage in the workflow, one individual or group is responsible for a specific task. Once the task is complete, Workflow Management system ensures that the individuals responsible for the next task are notified and receive the data they need to execute their stage of the process.

Workflows can also have more complex dependencies; for example if a document is to be translated into several languages, a translation manager could select the languages and each selection would then be activated as a work order form for a different translator. Only when all the translators have completed their respective tasks would the next task in the process be activated. It is process management from top level to lower level.

WFMS – WORKFLOW MANAGEMENT SYSTEM

also automate redundant tasks and ensure that uncompleted tasks are followed up.

Automated workflows
WfMS may control automated processes in addition to replacing paper work order transfers.

Workflow Engine A workflow engine is an application that runs with a workflow automation system and makes decisions automatically based on preset rules. These decisions usually involve transitioning to a specific path, task or action in a workflow definition, for instance assigning a task to someone or saving a document to a specific folder in a document management system.
Reporting Tools

All data and metrics captured during the execution of a process are stored in the workflow system. Data can be compared over time or against SLAs (service level agreements) to track the performance of anyone involved in the process. Reports and information can be displayed in real time and scheduled for distribution when users need them. Visual reports and dashboards can help paint a complete picture that can easily be shared around your organization. These tools provide robust workflow analysis that can keep your business or department running smoothly.
Self-Service Portal

Self-service portals provide a consistent, user-friendly Web portal for employees to make requests, manage requests and track request status. On the back-end, administrators in IT, HR, Finance, Operations, etc. can create workflows and rules to automatically route requests based on a variety of factors, fulfill employee requests and analyze performance.